Covid-19 & Insurance Q&A

We have had some common questions in regard to personal insurance and Covid-19 over the last week or so. To provide some clarity, we have included a Q&A of the most common queries arising.

Q: Are pandemics or Covid-19 excluded from your policies?

A: No, there is no blanket exclusions on cover for the most part across the industry.

Q: Will I be able to claim on income protection if I’m quarantined or self-isolated due to travel or exposure?

A: No, as with any illness or injury, disablement needs to occur and be diagnosed by a doctor and cause the insured to be unable to work due to this disability.

Q: Can people still apply for cover and is additional underwriting in place?

A: People can still apply, and while it may evolve, at this stage there are no blanket additional underwriting questions, however those who have recently returned from overseas may have additional questions underwriting will ask to determine if cover is available.

Q: I’m in Financial Hardship and not sure I can pay my insurance premiums - what can I do?

A: Some Personal Insurance providers offer financial hardship provisions, such as a short-term premium waiver to support customers. This means that you may not be required to pay your premium for a short period of time without it impacting your cover.

To find out if can access this provision, you will need to contact your insurance provider so that they can assess and discuss what support can be provided during this time. Access to premium waiver and other supports are likely to be assessed on a case-by-case basis, and may differ between insurance providers.

Please note: The above provisions are for clients who are financially impacted due to Covid-19 due to infections and/or inability to carry on normal business or employment due to shutdowns.

If you need assistance in determining who to contact, please contact your team at Chalmers Private Wealth.

Albury Office

02 6067 2060


Suite 5, 592 Dean Street

Albury NSW 2640

PO Box 1025, Albury NSW 2640

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03 5831 9000

60 Railway Parade

Shepparton VIC 3630

PO Box 1357 Shepparton VIC 3630


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                   Shepparton Office

Chalmers Private Wealth Pty Ltd ACN 145 241 210 ATF CPW Unit Trust ABN 36 606 871 308

Authorised Representative of GWM Adviser Services Limited, ACN 002 071 749

An Australian Financial Services Licensee Registered office at 105 - 153 Miller Street North Sydney NSW 2060

Most of our beautiful photos are of the Goulburn Valley region,  taken by locals.